| SealsFAST™ Guarantee EPM's Capabilities and Limitations of the SealsFAST™ GUARANTEED PROGRAM EPM pledges same-day shipping on certain orders placed by U.S. customers by 2:00 p.m. ET under its SealsFAST™ Same Day program. We make 100's of seal types and millions of sizes in 4 most commonly used seal materials available with this shipping guarantee. This includes Hydraulic Seals, Oil Seals, Gaskets and Rings! (Note: An expediting fee is required on same day shipments) SEAL SHAPES Parts Shipped the Same Day or They're FREE WHY THIS GUARANTEE? To make sure that we ship spare parts to you "on time," because EPM realizes that downtime will cost you more than a replacement seal or gasket. To underline our total commitment for providing the very best seals, gaskets, o-rings and oil seals and the highest quality customer service in the industry. HOW FAST IS "SAME DAY?" Parts will be shipped on the same business day for valid orders received at our office (Stockbridge - Atlanta, GA) before 2:00 p.m. ET; weekends and official holidays not included. WHEN DOES IT TAKE EFFECT? As soon as an official, authorized order is received - either verbally, by fax, by e-mail or a credit card payment is received. Should an error appear on the order, or a credit hold is placed on the account, the guarantee period begins after the corrected order is received at the EPM office, or when credit is approved. WHAT PARTS ARE FREE? All items included in the SealsFAST™ portion of your order and accepted by your EPM Seal Specialist will be FREE to the customer (including freight), if not shipped within the guaranteed period. Please note: The courier you select is responsible for the timely delivery of the parts shipped by EPM. WHEN AND WHERE IS IT IN EFFECT? Currently effective in all 50 U.S. states, Puerto Rico, Mexico, Central and South America. (EPM reserves the right to discontinue this guarantee at any time without prior notice or make exceptions due to raw material out of stock or our inability to manufacture an item). HOW DOES OUR GUARANTEE DIFFER FROM OTHERS? There are seal and gasket suppliers that will take your orders for parts day or night. Yet, they don't guarantee your parts will be shipped on time. Only EPM guarantees in writing to ship your parts the same day or the parts are FREE! (Including freight charges). For more details please contact your EPM Seal Specialist. WHAT ABOUT AFTER HOURS, WEEKENDS AND HOLIDAYS? In the Event you need seals or gaskets after hours, weekends or holidays, call our offices and request for an EPM Seal Specialist to contact you. We have attendants standing by 24 hours a day, 7 days a week, 365 days a year. Contact Information For additional information contact us at the phone numbers below.
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